Return Policy

This Return & Refund Policy applies to all products purchased through newdandy.com. By completing a purchase, you acknowledge and agree to the return and refund terms described below.

1. GENERAL RETURN RULES

We want our customers to have a satisfactory shopping experience. Eligible products may be returned or refunded in accordance with the conditions outlined in this policy.

Products that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return or refund.

We generally do not accept returns based solely on personal preference, including dissatisfaction with color, style, design, pattern, fit, or other subjective preferences, unless otherwise required by applicable law.

2. ELIGIBLE RETURN & REFUND SITUATIONS

We may accept return or refund requests under the following circumstances:

• The product arrives damaged due to transportation.
• The wrong product was received.
• The product is materially different from the product ordered.
• The product has a manufacturing defect that affects normal use.
• The order contains missing items.

If you receive a product that appears damaged, defective, incorrect, or incomplete, please contact our customer service team as soon as possible.

3. REQUIRED PROOF

To help us review and resolve your request efficiently, we may ask you to provide supporting evidence within 48 hours of receiving the order, including:

• Clear photographs of the package and shipping label
• Clear photographs or videos showing the product condition
• Photographs showing any visible damage or defects
• Your order number and relevant order details

Providing complete and clear information helps us evaluate your request more quickly.

4. RETURN & REFUND PROCESS

If you believe your order qualifies for a return or refund:

1. Contact our customer service team at [email protected].
2. Provide your order number and a description of the issue.
3. Submit any requested photographs, videos, or other supporting information.
4. Our team will review your request and notify you of the result.
5. If the return is approved, we will provide further instructions regarding the return process.

Please do not send products back without first contacting us and receiving return instructions, as unauthorized returns may not be accepted.

5. REFUND ARRANGEMENT

If your refund request is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Once the refund has been processed by us, it may take approximately 7–10 business days for the funds to appear in your account, depending on your payment provider or financial institution.

The actual processing time may vary depending on the payment method and financial institution.

6. CUSTOMER RESPONSIBILITIES

Customers are responsible for reviewing their orders and shipping information carefully.

Please inspect your package and products promptly after delivery.

Customers may be responsible for costs or losses resulting from:

• Providing an incorrect or incomplete shipping address
• Refusing or failing to accept delivery
• Failing to collect a package within the applicable carrier's holding period
• Damage caused by improper use, washing, handling, or care
• Returns made without prior authorization

We recommend keeping the original packaging and shipping information until you have confirmed that your order is satisfactory.

7. NON-RETURNABLE SITUATIONS

Unless otherwise required by applicable law, returns or refunds may not be accepted for:

• Products that have been worn or washed
• Products damaged through improper use or care
• Products altered or modified by the customer
• Products damaged after delivery due to customer handling
• Requests based solely on personal preference
• Items returned without prior authorization

8. POLICY UPDATES

We reserve the right to modify, update, or revise this Return & Refund Policy from time to time.

Any revised terms will be published on newdandy.com and will become effective when posted unless otherwise stated.

Your continued use of our website after an updated policy has been published constitutes your acknowledgment and acceptance of the revised Return & Refund Policy.

9. CONTACT US

If you have any questions regarding returns, refunds, damaged products, incorrect orders, or other after-sales matters, please contact us:

HOODIES MATTER LLC

Business Address:
16101 WHIPPOORWILL CIRCLE
WESTLAKE, FL 33470
United States

Customer Service Email:
[email protected]