Thank you for visiting NewDandy.

We are committed to providing excellent customer service and are always happy to assist with questions regarding our hoodies, orders, shipping, returns, or general inquiries. Please feel free to contact us using the information below.

Company Information

Company Name: HOODIES MATTER LLC

Business & Shipping Address:
16101 WHIPPOORWILL CIRCLE
WESTLAKE, FL 33470
United States

NewDandy operates under the authorization and supervision of HOODIES MATTER LLC.

All orders placed through NewDandy are processed and shipped in accordance with our applicable shipping policies.

Customer Support

Email: [email protected]

Our customer support team is available to assist with:

• Product information and recommendations
• Product sizes, materials, and specifications
• Order status inquiries
• Shipping and delivery questions
• Returns and refund requests
• General customer service support

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday – Sunday: Closed

Responses may be delayed during weekends and U.S. federal holidays. We appreciate your patience and will respond as soon as possible during the next business day.

Response Time

We strive to respond to all customer inquiries within 1–2 business days.

For faster assistance regarding an existing order, please include your order number and any relevant details in your email.

Order & Shipping Assistance

If you have questions regarding order processing, shipment tracking, delivery times, or package status, please contact our customer support team.

We will do our best to provide timely updates and assistance regarding your order.

Our Commitment

Customer satisfaction is important to us. We are dedicated to providing reliable service, transparent communication, and a smooth shopping experience for every NewDandy customer.

Thank you for choosing NewDandy.

We look forward to serving you.